OPERATIONS
customer satisfaction
COMBINED MODULAR INTEGRATION
PROCESS TREE
(Calling LOG)
Call Taken
VS
Actual Customers Closed
=
Real Value
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SCHEDULING MODULE
Total hours worked
VS
total sales brought in
=
actual STAFF value
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staff score
peer review
+
Customer feedback
+
sales profit
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Business Process
Call Taking
Success rate of calls of individual front desk staff
Process Tree
Success rate of calls of individual front desk staff
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