Review Management

Google review management is essential to any local business. dbaPlatform automates the management of this important customer acquisition and retention mechanism. Engage loyal clients and protect brand reputation with Google review management on upgradePlatform.

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Reviews on Google Business Profile are the social proof signal that shoppers use to narrow their buying options.


Shoppers evaluate a location instinctively based on the quantity and quality of its reviews. Timely responses to Google Business Profile reviews establish trust with shoppers and increase the quality of a location in Google’s eyes. upgradePlatform makes it easy to manage the complete lifecycle of a review and streamlines multi-location management.

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Review Dashboard

Let shoppers and Google know how much you value customer feedback with upgradePlatform’s Google Business Profile review management tool. Dashboards present your staff with a holistic view of each of your reviews and their statuses.

Filter your reviews by location, store code, rating, response, and date. Quickly identify malicious users and spambots. Solicit reviews from your best customers with review links that direct them to a Google Business Profile review page.

Review Dashboard
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Review Notifications

Quick action on new reviews on Google Business Profile begins with timely and organized notification of new entries. Keep your team updated both during and after business hours with review notifications. Select immediate notifications or daily email summaries to enable quick responses to Google Business Profile reviews.

Review Management Analytics

Staying current with reviews can be challenging for operators of a single location. Agencies and operators of chains and multi-locations face an even greater challenge. upgradePlatform provides a review reporting framework that provides accurate metrics on review submissions. Historical reviews can be exported for analysis to identify trends and isolate underperforming locations.

Features to Manage and Scale Local Presence

upgradePlatform offers the best combination to fit your needs to manage local placements on Google, Apple, Bing and hundreds of other consumer platforms.