WHY IS CRM IMPORTANT?
When your data is organized and managed by a CRM platform, you have a better understanding of your customers. Many activities (both behind-the-scenes and direct interactions) can be digitized and automated, which helps you target your marketing efforts, speed sales processes, and deliver more efficient customer service.
HOW DOES A CRM WORK?
A central database forms the foundation of most CRM software. This includes enterprise-wide information on all consumers, such as contact data, transaction histories and service records. Having this information in a single location eliminates departmental boundaries and the hoarding of data and enables easier access and faster collaboration between your businesses various divisions.
Basic Guide To How CRM’s Work
Record customer spending, profile and details. Encourage salesmen to know their customers better
Free gifts, vouchers, reminders given to customers. Know your customer spending habits.
ANALYZE & REPEAT
Loyal customers get more rewards and become more regular. The more they spend the more they feel a part of your business.